Cancellation and Returns

We can only accept items returned to us within 30 days from the date your order was despatched. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. 

Exchanges are sent out free of any shipping charges, however the cost of sending your return back to us is your responsibility.

Please return the product to:

Ergo-Ike Limited.
Elmsleigh
Featherbed Lane
Oldbury-On-Severn
South Gloucestershire
BS35 1PP

If you would like to exchange for a different product that is less than the item you are sending back, we will refund the extra amount to the card that you paid with.

If you no longer have your packing slip, please just include a note with the above information making sure to also include your delivery address, order number, e-mail address and phone number.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a secure delivery service that insures you for the value of the goods and that has a tracking facility for you peace of mind.

We cannot be held responsible for parcels lost on return to us. We will send out your exchange or process your refund upon receipt of the return - please allow up to 14 working days.